HubSpot
Service Hub Implementation

Optimize customer service with the help of HubSpot Service Hub. Our comprehensive implementation will allow your company to effectively manage requests, build long-lasting customer relationships and improve customer satisfaction.

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HubSpot Service Hub Implementation in the company

It’s a complete transformation of customer service processes through HubSpot Service Hub Implementation that will allow your company to effectively respond to customer needs and build customer loyalty. Thanks to our approach, you will gain a tool that integrates all communication channels, automates customer service processes, and enables effective request management.

Our support ensures that HubSpot Service Hub Implementation will bring tangible benefits, and your team will be fully prepared to use the new system. You can also use the Service Hub to streamline internal processes and inter-team work. If you are looking for it to serve this role, you have our full support in this area as well.

What we help with

Optimal selection of licenses

We carefully analyze your business needs and match you with the right HubSpot Service Hub licenses. We help you understand whether you need the features available in Starter, Professional, or Enterprise versions, and what type of licenses will be most suitable for your team. With our recommendations, you get the licenses that meet your real needs, without unnecessary costs.

Assistance in selecting service hub licenses prior to deployment

Mapping and optimizing customer service processes

Our experience with a variety of industries allows us to advise you on which customer service processes are worth moving to HubSpot Service Hub, what that should look like, and best practices for doing so. We map your current operations and then optimize them by planning the configuration of your processes on HubSpot, which translates into getting the most out of the license you purchased for your needs and processes. If you have other HubSpot solutions, such as Sales Hub or Marketing Hub, our analysis will help you integrate your service process with the rest of your company's processes, so that you can turn all departments into one team.

Mapping and optimizing customer service processes in HubSpot Service Hub Implementation

Configuration of the service process on HubSpot

Based on the developed configuration design, we prepare HubSpot using best practices and experience from other projects. You get a system fully configured for your processes and needs.
Configuring the service process on HubSpot Service Hub

Integrating HubSpot with your systems

We analyze and plan the integration of HubSpot Service Hub with other systems used in your company, including HubSpot Sales Hub and HubSpot Marketing Hub, to ensure a seamless flow of data and information between teams. Our approach ensures that all systems will work together, enabling your team to efficiently manage all aspects of customer service in one place.
Integrating HubSpot Service Hub with your systems

Migration support from current tools

If you are moving your customer service processes from tools such as Zendesk or FreshDesk, we will provide you with full support in their migration to HubSpot. We have experience in this area and are familiar with the tools that allow you to smoothly transfer the history of your operations to the new system.
Support for data migration to hubspot during service hub implementation

Training for the customer service team

Our training courses focus on best practices for working with HubSpot Service Hub. We show your team how to effectively use the newly configured system, how to manage requests, automate processes and communicate with customers. Training is tailored to your company's specific needs and includes a full rollout and review of your team's work to ensure everyone is ready to work with the system.
76 / 5 000 Training for the customer service team during the implementation of the hubspot service hub

Increase the number of completed requests without increasing the number of employees. Use our experience to build an efficient customer service process.

Why implement a HubSpot Service Hub with us?

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Comprehensive transformation

We offer full support from customer service process analysis to optimization and implementation, ensuring that HubSpot Service Hub is fully customized to meet the needs of your business.

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Process optimization

We transfer and standardize your customer service processes to HubSpot, incorporating industry best practices, allowing you to effectively manage requests and build customer relationships.

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Automate operations

We automate customer service processes, which reduces labor intensity and allows your team to focus on key tasks.

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Systems integration

We provide full integration of HubSpot with other systems, enabling a consistent flow of data and information across the organization.

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Optimal selection of licenses

We help you decide which license to purchase and to what extent. You use only what you really need.

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Practical team training

Your team is ready to work on the system, knowing the best practices for daily use.

You don't have to take our word for it. Check out the reviews!

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The exact implementation was extremely simple and took a few weeks, and importantly, it did not disrupt the sales team. One day people simply started working on the new system with up-to-date data! I fully recommend BusinessWeb as a partner - I hope to cooperate in the future as well, in the implementation of more HubSpot modules.

Voytovich, K.

| Fudo Security

We collaborated (actually, we collaborate all the time) with BusinessWeb on several workshops related to mapping our sales processes, organizing them and implementing them correctly in HubSpot CRM. The entire cooperation with BusinessWeb was valuable and met our expectations. We recommend with full confidence.

Kania, S.

| WebMakers Expert

I fully recommend working with BusinessWeb. From the very beginning of the implementation after GoLive, the people working with us showed full commitment and understanding to the questions we asked. The CRM has been implemented according to the first plan we agreed on at the first meeting and with full mutual cooperation the aforementioned deadlines are always delivered. From the moment of purchase to implementation, you can feel the guarantees that the BusinessWeb team is full of experts in their field.

Grochola, M.

| Schwung

Thanks to the trust we placed in BusinessWeb, we jointly implemented HubSpot CRM in our organization. Our implementation included: - recognition of the sales process - design and configuration of the sales process in the system - workshops of daily work in the system - technical assistance in adapting to our needs. The company recognized our needs perfectly, distinguished itself with an innovative approach to the service which brought tangible results.

Chuchelo, A.

| Riverdi

BusinessWeb - a reliable partner in the implementation of HubSpot system modules. From the very beginning of our cooperation, the BusinessWeb team demonstrated not only very good subject matter expertise, but also flexibility and readiness to help at every stage of the project. Their professionalism was evident in every aspect of our interaction. We can confidently say that BusinessWeb is an excellent cooperation partner.

Morycinska, M.

| Pirios

Contact

For us, HubSpot is the main course, not the appetizer. Benefit from our experience across the entire HubSpot platform, without being distracted by being an interactive agency or process improvement company. Implementing Service Hub is too much of a risk to treat as an add-on to other services.

  • FAQ.

  • Questions.

  • HubSpot.

Questions

HubSpot Service Hub Implementation
  • Implementation costs depend on the type of license, the number of processes to be transferred to HubSpot and the size of the team. Price ranges include:
    • HubSpot Service Starter: 2500 € -  6300 €.
    • HubSpot Service Professional: 5000 € - 10000€
    • HubSpot Service Enterprise: 11300 € - 21300 €

    Prices quoted are for scopes provided by most BusiessWeb customers.

  • You can reduce the cost of implementation by starting with one selected customer service process and gradually implementing the CRM, learning about HubSpot and gradually training the team.

    For larger customer service teams, you can choose a pilot team to train, and then this team will pass on the knowledge gained to the rest of the team.

    You can also limit yourself to simpler automations and ready-made reports, which will affect lower costs. When it comes to licensing costs, we will help you evaluate what you gain and what you lose by choosing a lower license level, such as Starter.

  • It all depends on the complexity of your service processes and the size of the teams moving to HubSpot, or migrating from other tools. On average, HubSpot Service Hub implementation projects take 2 to 3 months. For simpler processes, we can finish the implementation within a month.

  • Our specialists know HubSpot well and are able to assess whether it will meet your requirements. In case of doubt, we offer Pre-Implementation Workshops and Proof of Concept, which will allow you to practically test HubSpot functions in the context of your processes.

    We are not driven by selling only Professional licenses, we offer support for Starter licenses as well. Thanks to our experience, we are also able to point out where Service Hub may not meet your expectations, and inform you of this at the sales stage.

  • Our HubSpot Service Hub implementation includes a full analysis of your customer service processes, mapping them, planning their configuration and transferring them to the system. The implementation is ideal for companies that want to streamline their customer service processes and automate ticket management. It is an end-to-end solution, dedicated to companies with more complex customer service processes. For simpler processes and a situation where you know exactly what your needs are, you can choose the implementation mode with an expert.
  • Yes, our implementation includes consulting on how to optimize your customer service processes using HubSpot technology. Our experts will get to know your processes and advise you on how to make the most of HubSpot to improve them.
  • Yes, we provide training based on the configuration we have done so that your customer service team knows and understands the configured process. Training is supplemented with our experience in best practices for working on HubSpot to ensure that the team is fully embedded in the day-to-day operations and that employees quickly adapt to the new system.

  • Once the implementation is complete, we provide full technical support, regular consultations and assistance in configuring the system to get the most out of it.

    You can take advantage of support packages of various sizes. Read more about HubSpot support.

    By becoming our customer, you also receive a support package of news webinars, masterminds and additional technical support hours.

  • Not every partner has such deep experience with Service Hub, especially in more advanced implementations. As a HubSpot elite partner, we bring unparalleled expertise to your Service Hub projects.

    Study the websites and see if they have it in their offerings. Service Hub is not as frequently purchased by customers as CRM, which makes it take time to gain practical knowledge.

    We have implemented dozens of Service Hub implementations in our history, which has provided us with knowledge of its strengths and weaknesses.

    As a HubSpot partner, we are able to point out both places of improvement and potential problems.And believe us, HubSpot Service Hub has places where you can step on a landmine. Meet with us and we'll point them out to you.

Want to implement a HubSpot Service Hub? Talk to us

hubspot@businessweb.pl
Mariusz-Glinski-BusinessWeb-768x950
Mariusz Glinski
BusinessWeb CEO